FAQs

General Liability, Workers Compensation, & Commercial Automobile.

Yes. Please refer to our partnership application.

No. We have different email addresses set up for invoice or compliance paperwork submission.

Yes. You will be updated beginning (30) days before your policy expires.

You will receive an email confirmation to confirm that your partner crew's profile is completed and compliant. 

No., It's free to become a partner crew and accepting Work Orders is up to the vendor's discretion.  

We will call you to confirm you can provide service within the timeframe. Once confirmed, we will email you the complete Work Order. 

No. Our account managers are dedicated to a set number of customers. You could be assigned one account manager or multiple managers, depending on your location and our customer base.

  • Acceptance of our Work Order
  • Check-in once onsite
  • Call from the site for NTE increase
  • Complete repair per the requested increase

Checkout and update the Account manager with the following:

  • Submit a quote for 2nd trip approval.
  • If approved, schedule return ETA for completion
  • Complete repair per quote approval
  • Submit invoice, sign off, and pictures to vendorinvoices@23rdgroup.com