FAQs

Here, you'll find detailed answers to common queries about our capabilities, expertise, and commitment to excellence. Our aim is to deliver reliable, efficient, and sustainable solutions across multiple locations, ensuring that your facilities operate smoothly and effectively. Whether you're curious about our analytics capabilities, dedicated team support, or how we manage high-volume projects, this page provides insights into our processes and how we tailor our services to meet the unique needs of your business. As a leader in facilities management, 23rd Group embraces a client-centric approach, leveraging advanced technologies and innovative strategies to ensure superior service delivery. Our FAQs highlight our focus on communication, transparency, and cost-effective solutions, showcasing our role as a trusted partner to national brands. We delve into specific topics like our use of industry-standard platforms, sustainable practices, and commitment to ongoing client engagement. Through this resource, we aim to address your immediate questions while illustrating our dedication to fostering successful partnerships that elevate the standard of facility maintenance and management.

Yes, we are fully proficient and actively collaborate with clients on a range of platforms, including ServiceChannel, Corrigo, FMPilot, and Ariba.

Our team routinely delivers comprehensive analytics—whether clients utilize a CMMS platform or not. Our reports include First Trip Resolution, Average Invoice Cost (by trade), Total Completion Time, Quote Turnaround Time, Volume Trends, and Geographical Work Distribution including Heat Maps.

Absolutely. We streamline communication through a dedicated team and relationship manager, ensuring adherence to client-specific protocols in all work orders and projects.

Yes, our team comprises W2 staggered shift employees and management offering support after-hours, on weekends, and during holidays.

We employ a robust system involving routine weekly reporting and scheduling, supplemented by field superintendents, project managers, and internal estimators for pricing and quality control, along with daily job site photos and updates.

Behind your dedicated team is a highly effective system of strategic sourcing managers, estimators, and experienced leadership dedicated to proposing optimal solutions. Our labor and material purchasing are competitively managed.

Clients frequently commend our strong communication and transparency, which foster trustworthy partnerships.

Successful partnerships are marked by high-level communication, supported by daily updates and consultation-centric service. Regular weekly or monthly check-ins, along with comprehensive QBRs, are standard practices.

Before go-live, a comprehensive onboarding call includes key department heads and your dedicated team lead. This ensures every critical detail for the partnership's success is documented in our "Client Playbook," ensuring alignment across all business branches.